See Kept in action
One exception. Its source. A useful next step.
Prototype with synthetic material. No live workspace, customer content or input collection.
Choose a step
01 / Capture the explanation
An operations partner chooses to explain an exception. This is example dialogue.
Interviewer When does a delivery-slot change need a different response?
Operations partner If the new slot is after the loading cutoff, hold the release and ask the dispatch lead to confirm it. Otherwise we pay for a truck that can't be loaded.
This walkthrough is available entirely as text.
02 / Inspect the knowledge
Example review: checked against the source. Cutoff time unknown.
03 / Ask within the available scope
Example: a colleague with access to operations knowledge.
Hold the release and ask the dispatch lead to confirm it. The reason given is to avoid a truck arriving when it cannot be loaded.
[1] Sample transcript, turn 04The source gives no cutoff time or permission to override the hold.
04 / Inspect the source
“If the new slot is after the loading cutoff, hold the release and ask the dispatch lead to confirm it. Otherwise we pay for a truck that can't be loaded.”
Check the trigger, instruction and reason against these words.
Keeping a knowledge item does not promise permanent access to its original transcript. Sources can become unavailable after retention or removal. Check what evidence is available before relying on an answer.
05 / Reuse as a draft
Illustrative draft · Human review needed
Still to establish: the actual cutoff time and who is covering dispatch today.
Source [1]: sample transcript, turn 04Draft only. Review it and carry out the work yourself.
06 / Leave the gap visible
No holiday cutoff is in the source. I can't establish the answer.
Ask the responsible person and check the current rule.
Check what the source actually saysWhat this illustrates
Kept is designed to ground answers about your work in available sources and say when it does not know. AI can still make mistakes. Inspect the sources and review important answers before relying on them.
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