The handoff meeting is fifteen minutes. The knowledge is fifteen years.
Every shift change compresses everything the last shift learned into whatever fits in the doorway.
Read the film transcript
Narration from this original film. Soft instrumental music plays underneath.
The fix for the recurring exception is known. Known by three people, none of whom are on call tonight.
You get the eleven p m call because you’re the only one who remembers the workaround.
Kept is a voice interview. June calls, asks about your work, and keeps what you say, in your words, in a jar that’s yours.
Tonight’s on-call hits the empty weight field and asks Kept. They get the workaround in one line, cited to the person who found it.
The workaround is where the on-call can find it, not in your phone. Kept. Keep the knowledge behind the work.
Your veterans hold the real manual: the sound the conveyor makes before it fails, the vendor who answers on the second call, the order the restart actually goes in. New people learn it by standing next to them for a year, if the veteran stays a year.
Kept interviews your crew about the work, keeps it in their words, and makes it answerable for whoever needs it next. Handoffs, cross-training, and coverage stop depending on who happens to be standing there. You see what your area has kept. It never scores your people.
Keeping a knowledge item does not promise permanent access to its original transcript. Sources can become unavailable after retention or removal. Check what evidence is available before relying on an answer.
Read personal and workspace controls. The overview above is available as text; explore the guided text walkthrough for a step-by-step example.